If you'd like to make a change or cancel your order, please email us at hello@guajiidesign.com as soon as possible and include your order number. We'll do our best to help, though we may not always be able to update an order once it has been shipped.

We accept Visa, Mastercard, American Express, Google Pay, Apple Pay, UnionPay, iDEAL, or PayPal.

Our pieces are made in small batches, so some styles may sell out quickly. We’re often working on restocks, so please check back soon.

Yes. Every order arrives in branded packaging, without a price tag. If you're sending a gift, simply add a note at check out and we'll include a handwritten card with your message.

Orders are prepared and shipped within 1–2 business days. You’ll receive a confirmation email with tracking information once your order is on its way.

European Union: 2–5 business days
Rest of the world: 3–6 business days

Delivery times are estimates and may vary during busy periods or due to customs processing.

Yes, we ship worldwide. Please note that international orders may be subject to import duties, taxes, or customs fees, which are determined by your local customs authority and are the responsibility of the recipient.

Possibly. Import duties and taxes vary by country and are not included in our shipping costs. We recommend checking your local customs regulations before placing an international order.

We accept returns from customers within the European Union within 14 days of delivery. Items must be unused, unworn, and in their original condition and packaging.

No. All sale items are final sale and cannot be returned or exchanged.

Unfortunately, we’re unable to accept returns from outside the European Union at this time.

We’re so sorry — please contact us at hello@guajiidesign.com within 48 hours of delivery and include a photo of the item and packaging. We’ll make it right as quickly as possible.

To create a return, please log in to your Account, go to Orders, and select the item you'd like to return.

EU returns take 1–2 weeks to reach us and are processed within 5 business days of arrival. Once processed, you’ll receive a confirmation email and your refund will be issued to your original payment method. Shipping charges are non-refundable.

An account helps you shop with less hassle. Save your details securely, check out faster, track deliveries, access past orders, and manage returns—all in one place.

To create an account, select Login from any page and enter your email address. We’ll send you a one-time, six-digit verification code—enter it to access your account and complete your profile.

Select Login from any page and enter your email address. We’ll send a new one-time, six-digit verification code to your email each time you log in—enter it to access your account securely.

Yes. Every Guajii piece is handwoven by Wayuu artisans in La Guajira, northeastern Colombia. Because each bag is made by hand, slight variations in pattern and size are natural and part of what makes every piece unique.

Each Guajii accessory is entirely handmade by Wayuu artisans and produced in limited quantities. Depending on the size of the item and the weaving technique used, a single piece can take anywhere from 1 to 5 weeks to complete. This careful craftsmanship ensures that every item is unique and made to last.

Our accessories are crafted from high-quality acrylic yarn, chosen for its durability, vibrant color, and soft feel.

Wipe gently with a damp cloth for everyday care, or hand wash in cold water when needed. Reshape and air dry—do not tumble dry, iron, or use harsh detergents.

We’d love to hear from you. Email us at hello@guajiidesign.com and we’ll reply as soon as we can.

Yes. For wholesale enquiries, please contact us at hello@guajiidesign.com with a little information about your store or simply send us a message through our wholesale portal.

We’re available Monday to Friday, from 9:00 to 17:00 CET.